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Fleet Street Chambers aims to provide the highest standard of service within it's advocacy, advice & client management. With this in mind, we set out clear terms, stating our polices in relation to the service we provide for you.

Receipt of new Instructions: Counsel will review new instructions within 5 days of receipt (or sooner if specifically requested) to provide an initial response or to assess whether they are able to conduct the work by the required date. If for any reason the specified deadline is not achievable, a target date for completion of the instructions will be agreed with you before any work is undertaken.

Paperwork: Chambers policy states that all written work should be completed within 14 days of receipt. This standard will be applied unless you agree to an alternative deadline. Any agreement will be recorded by chambers to allow us to monitor the efficiency of our service. Every effort will be made to adhere to these arrangements but we will notify you as soon as possible in the unlikely event of our being unable to meet the deadline.

Cases can of course be handled on a more urgent basis as and when required. We suggest that you contact our Senior Clerk to discuss your requirements as soon as possible to ensure appropriate Counsel is assigned.

Court Appearances: Chambers will always strive to ensure your preferred Counsel is made available, however due to the format in which certain court lists operate this can not always be guaranteed. If the barrister of your choice already has an existing commitment or potential booking we will notify you immediately with a view to discussing alternative Counsel in the event that we cannot confirm preferred Counsel. In the event that a case settles or is adjourned prior to the hearing, we ask that you inform Chambers at the earliest possible time so that the booking can be removed from Counsel's diary and hopefully avoid unnecessary preparation. In the event that Chambers is not informed in good time that Counsel is not required, a retainer fee will be charged regardless of whether a brief had been delivered.

Briefs: Under normal circumstances Chambers requests that instructions are received 5 days in advance of the hearing date and/or conference to allow sufficient time for Counsel to prepare and for us to comply with any specific requests made by the court for the delivery of Skeleton Arguments (normally 2 clear days in advance of the hearing date) etc. If for any reason this request proves impossible we ask that you contact Chambers to inform us of a likely delivery date of instructions.

Members of Chambers practice under the Code of Conduct of the Bar of England and Wales and adhere to Chambers policies and procedures defined in our Chambers constitution.

We conduct regular reviews of our fee structures to ensure our service remains competitive. The Senior Clerk is available to discuss fee levels and basis of fees with our clients, we also seek to establish bespoke price structures in accordance with our clients requirements. All new instructions and briefs will be acknowledged in writing whilst setting out our terms of business. Negotiations regarding fees are recorded on our Chambers management software and assigned to the relevant case history records. Confirmation of fees will be provided in writing if requested. All time spent is recorded on Chambers computer system to ensure that the fees charged can be substantiated by specific work activities by the barrister. If requested, the Clerks will be able to explain further how the eventual fee was calculated.It is our policy to render a fee note on completion of any work incurred.On privately funded cases, we expect our fees to be settled within 30 days of the date of our fee not e. Any fee t hat remains overdue beyond the 30 day period without sufficient explanation will be subjected to interest at 2% per calendar month. We adhere to the Bar Council's Code of Practice in respect of our fees collection procedures, progressing payment of our fees and credit control in general. Any solicitor whose name appears on the "Withdrawal of Credit Scheme" list will be expected to place Chambers in cleared funds before any work is undertaken.

Court & Tribunal hearings

Brief fees will be agreed in advance of any hearing and will take into consideration the following factors:

Paperwork & Drafting

Fees for paperwork may either be agreed based on an hourly rate set in advance or in accordance with a set price structure that is designed to meet your requirements. Fee estimates can be supplied once the Clerk in conjunction with Counsel has considered the outlining facts of the case and assessed the likely time spent. This quotation will always be subject to receipt of papers. The following factors are taken into account when providing such estimates and when compiling the fee notes based on set hourly rates:

Chambers policy ensures we continuously monitor our effectiveness against our standards, & procedures within every area of law that we practice in. An important source of information for improvement comes from client feedback which can be submitted via or website or in writing and/ telephone. If any aspect of Chambers conduct is not to a standard that you would expect we would ask you to inform us immediately. We have appropriate internal procedures for addressing clients concerns and take their feedback seriously.

We thank you for your instructions and support. If you feel there is any factor of Chambers that may benefit from your input then please contact our Senior Clerk at any time.